Staff Accommodation Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7in02s

ph3Staff House Manager /h3 /brpMandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites.
Scheduled to open in Winter ****, the resort will mark the debut of Mandarin Oriental in one of Italy's most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental's exceptional service, refined design, and award-winning hospitality.
/p /brpThe resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.
/p /brpJoining the pre-opening team offers a unique opportunity to help shape one of Europe's most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.
/p /brh3About the Role /h3 /brpBased at bMandarin Oriental Cristallo, Cortina /b, the Staff House Manager is responsible for the successful pre-opening and ongoing management of all colleague accommodation provided or arranged by the hotel.
Reporting to the Director of People Culture, the role oversees the planning, allocation, administration, maintenance and continuous improvement of all staff housing, ensuring a safe, comfortable and well-managed living environment that supports colleague wellbeing, engagement and operational excellence.
/p /brh3As a Staff House Manager, you will be responsible for the following duties: /h3 /brh3Pre-Opening Responsibilities /h3 /brul /brliSupport the planning, setup and opening of all colleague accommodation prior to the resort opening.
/li /brliCoordinate the preparation, furnishing and readiness of staff houses and externally leased apartments.
/li /brliDevelop accommodation procedures, house rules, operating standards and allocation processes.
/li /brliEstablish accommodation inventories, documentation, reporting tools and operational controls.
/li /brliCoordinate utility activation, supplier onboarding and service contracts prior to colleague arrivals.




/li /brliSupport the accommodation planning for the recruitment and onboarding of the pre-opening workforce.
/li /br /ul /brh3Operational Responsibilities /h3 /brul /brliManage the daily operation of all staff accommodation facilities and externally leased apartments.
/li /brliCoordinate room allocations, colleague arrivals, departures and transfers in line with operational requirements.
/li /brliEnsure accommodation is maintained to the highest standards of cleanliness, safety, presentation and functionality.
/li /brliAct as the primary point of contact for all colleague accommodation enquiries, requests and welfare-related matters.
/li /brliPromote a respectful, inclusive and positive living environment while ensuring compliance with accommodation policies and house rules.
/li /brliCoordinate inspections, preventive maintenance, repairs and refurbishment projects with Engineering, landlords and external contractors.
/li /brliManage accommodation inventories, keys, access devices, furniture, equipment and company assets.
/li /brliMonitor utility consumption, accommodation costs and operating expenses while identifying opportunities to improve efficiency and reduce costs.
/li /brliReview supplier invoices and support budget management, forecasting and financial reporting.
/li /brliEnsure compliance with health, safety, fire prevention and local regulatory requirements across all accommodation facilities.
/li /brliCoordinate emergency procedures, accommodation inspections and risk assessments where required.
/li /brliPrepare regular occupancy, maintenance and financial reports for People Culture and Finance.
/li /brliBuild strong relationships with landlords,



suppliers and external accommodation providers.
/li /brliLead, coach and develop any colleagues or contractors supporting accommodation operations.
/li /brliCollaborate closely with People Culture, Engineering, Security, Finance and operational departments to ensure an outstanding colleague experience.
/li /brliOrganise colleague engagement initiatives and community activities within the staff accommodation environment to promote wellbeing and a positive living experience.
/li /brliPerform any other reasonable duties assigned by the Director of People Culture.
/li /br /ul /brh3Requirements /h3 /brul /brliDegree or diploma in Hospitality Management, Facilities Management, Property Management, Human Resources, Business Administration or a related discipline is preferred.
/li /brliMinimum b3 years' experience /b in staff accommodation, employee housing, facilities management, residential property management or hospitality operations.
/li /brliPrevious experience within a luxury hotel, resort or seasonal destination is highly desirable.
/li /brliPrevious pre-opening experience is considered a strong advantage.
/li /brliExperience managing leased apartments, landlords, utility contracts, inventories and accommodation handovers.
/li /brliStrong planning, administrative and organizational skills.
/li /brliGood understanding of property maintenance, health safety and accommodation operations.
/li /brliFinancial awareness with experience managing budgets, invoices and operating costs.
/li /brliExcellent interpersonal, communication and conflict-resolution skills.
/li /brliAbility to handle confidential colleague matters with professionalism and discretion.
/li /brliStrong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
/li /brliProficiency in Microsoft Office and digital reporting systems.
/li /brliFluent English and Italian.
/li /brliValid driving licence and flexibility to travel between accommodation locations when required.
/li /br /ul /brh3Compensation /h3 /brpb€38,500 Gross Annual Salary (RAL) /b /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7in02s