Information Technology Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7in2qq

ppstrongLocation: /strong Milan, Italy (On-site, with travel to retail stores) /p pstrongEmployment Type: /strong Full-time, Permanent /p pstrongReports to: /strong Group CIO, North Technology Group /p pstrongCollaborates with: /strong NTG IT Shared Services (Sri Lanka), NSA Commercial, Retail, Merchandising, Finance, and Logistics teams /p h3About the Role /h3 pNorth Sails Apparel (NSA) operates its core business out of Milan - spanning design, merchandising, wholesale, e-commerce, and a growing retail presence across Europe.
/p pAs the strongSystems Support Manager /strong, you will own local IT operations day-to-day on-site.
While Group IT Shared Services handles underlying platforms, architecture, engineering, and bulk ticket volumes (via our Sri Lanka service desk), you are responsible for local execution across users, devices, retail stores, and core business applications.
/p pThis role is ideal for a strong2nd Line Support Specialist or Technical Lead /strong ready to step up, take ownership of a complete business unit's IT footprint, and manage local budgets and vendor relationships all while remaining hands-on.
You will gain deep, practical exposure to modern apparel systems, including Centric PLM, Dynamics 365, Shopify, EDI, and store POS estates.
/p h3Key Responsibilities /h3 h3Milan Office Operations /h3 ul listrongUser Onboarding Offboarding: /strong Review requests, prepare devices, arrange access to PLM/Finance platforms, and execute timely offboarding for leavers (account provisioning managed via Shared Services).
/li listrongSupport Ownership: /strong Monitor the local queue managed by Sri Lanka Shared Services (SuperOps), follow up on escalations, and maintain high support quality for Milan users.
/li listrongOn-Site Hands-On IT: /strong Manage physical setups including device swaps, meeting room AV, printers, and cabling.
/li listrongInfrastructure Coordination: /strong Oversee office and store network installations (cabling, access points, switches) and coordinate local circuit orders with Italian ISPs.




/li listrongTraining Continuous Improvement: /strong Educate staff on self-service troubleshooting and feed recurring issue patterns back to Shared Services for root-cause resolution.
/li listrongRetail Escalations Openings: /strong Act as primary escalation point for critical store outage incidents (including out-of-hours coverage).
Manage IT setups for new openings, relocations, and closures alongside Retail Ops.
/li listrongAsset Management: /strong Maintain accurate store IT asset registers and manage local spare inventory pools.
/li /ul h3Business Applications Systems /h3 ul listrongApplication Support: /strong Provide 1st-line support for strongCentric PLM /strong (user setup, access, data checks).
/li listrongERP Integration Monitoring: /strong Learn the ERP landscape (strongD365 Business Central /strong and strongD365 Finance Supply Chain /strong) and trace data/order flows across strongShopify, ERP, EDI partners, and 3PL providers /strong to pinpoint integration breaks.
/li listrongBusiness Requirement Gathering Testing: /strong Translate business needs into detailed technical scope for Group IT, run User Acceptance Testing (UAT), and manage local application rollouts.
/li listrongVendor Budget Management: /strong Collaborate directly with application vendors, review/challenge statements of work (SOWs) and estimates, and manage local NSA IT budget lines.
/li /ul h3Candidate Profile /h3 pWe are looking for a hands-on IT professional with strong3 to 5 years of experience /strong in 2nd line IT support, service desk, or store systems - ideally within retail, fashion, or consumer goods.




/p h3Requirements: /h3 ul listrongM365 Endpoint Support: /strong Solid hands-on experience supporting Microsoft 365 (Teams, SharePoint, OneDrive, permissions, sign-in issues) and Windows devices via Intune (or equivalent).
/li listrongNetworking Basics: /strong Practical understanding of local networking (TCP/IP, Wi-Fi, switches, routers) to diagnose faults and direct on-site work.
/li listrongRetail Technology: /strong Familiarity with POS systems, payment terminals, and store infrastructure.
/li listrongBusiness Systems Curiosity: /strong A proactive desire to troubleshoot application-level errors (e.g., failed POs, inventory syncs).
/li listrongVendor Requirement Management: /strong Ability to write clear functional requirements for vendors and critically review technical scopes/quotes.
/li listrongLanguages: /strong strongFluent Italian /strong and strongstrong business English /strong (daily collaboration with teams in Sri Lanka, the Netherlands, Spain, and the US).
/li listrongMobility: /strong Willingness to travel to store locations across Italy and occasionally wider Europe.
/li /ul h3Nice to Have: /h3 ul liPrior exposure to ERP, PLM, or e-commerce platforms (e.g., Centric, Dynamics 365, Shopify).
/li liHands-on experience opening new retail store locations.
/li liBackground in the marine, outdoor, or apparel industries.
/li /ul p(Note: We value practical, hands-on troubleshooting experience and problem-solving skills over formal certifications.) /p h3What We Offer /h3 ul listrongHigh Visibility: /strong Direct impact within a agile brand environment, backed by global enterprise resources and specialized central teams (Security, Data, ERP).
/li listrongGrowth Path: /strong A structured step into full IT operational ownership and business application management.
/li /ul pOccasional evening/weekend availability required for store launches, peak trading support, and scheduled maintenance windows.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7in2qq