Restaurant Manager

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/p pWe are seeking a passionate and service-driven Restaurant Manager to support the daily operations of our restaurant, nestled in the heart of the Tuscan countryside at Tenuta Toscana.
/p pThe ideal candidate will embody elegance, professionalism, and a deep understanding of luxury hospitality, ensuring a refined and memorable dining experience for our discerning international clientele, while celebrating the authentic flavours and warmth of Tuscan cuisine.
/p pThis position will report directly to the FB Operations Manager, collaborating closely to maintain the highest standards of service and operational efficiency.
/p h3Main duties and responsibilities /h3 ul liManage and execute service within the assigned section to oversee the service delivery in the assigned section, ensuring a flawless, personalized, and memorable experience for each guest, adhering to the highest standards of hospitality and refinement.
/li liUphold the service philosophy of Tenuta Toscana by providing tailored recommendations and anticipating guest preferences, offering proactive, intuitive service to exceed expectations.
/li liCoordinate with the culinary team to ensure that each course is delivered at the perfect temperature and presented impeccably, creating a seamless flow between kitchen and dining room.
/li liEnhance the guest experience by offering expert wine pairings and insight into local Tuscan wines, engaging guests in a sophisticated yet relaxed conversation about the origins and characteristics of the selections.
/li liMaintain the elegance of the dining environment by ensuring immaculate table settings, proper lighting, and a harmonious atmosphere that reflects the brand's luxurious identity.
/li liLead by example, guiding junior team members and commis with professionalism and grace, ensuring adherence to service standards, operational efficiency, and harmonious teamwork.
/li liMentor new staff, offering hands?on support and encouraging the development of service skills, product knowledge, and attentiveness to detail.
/li liAssist in preparing shift schedules,



adjusting staffing levels to meet operational demands, and ensuring optimal service during peak and off?peak hours.
/li liEnsure the careful handling, maintenance, and proper use of all restaurant equipment, adhering to operational protocols and maintaining a pristine and well?organized environment.
/li liFollow and enforce the HACCP guidelines and internal health and safety standards rigorously, conducting regular checks to ensure compliance and minimizing risks to both guests and staff.
/li liDrive the financial performance of the restaurant by upselling signature dishes and wines, while also maintaining cost control through waste reduction and portion management.
/li liFoster a collaborative environment by promoting a culture of respect, excellence, and continuous improvement, ensuring a team?oriented approach to service.
/li liExemplify professionalism and discretion in all guest interactions, consistently delivering superior service with attention to detail and a warm, welcoming demeanor.
/li liPromote the values of Tenuta Toscana by upholding the highest ethical standards, ensuring that all guests are treated with respect and care, while fostering a team culture of mutual support and integrity.
/li liMaintain the utmost confidentiality in all aspects of the role, including guest preferences, team matters, and any proprietary information regarding the operations of the resort and restaurant.
/li /ul h3Requirements /h3 ul liMinimum of 3 years in a management role within a luxury hospitality or dining environment, preferably in a 5-star resort or hotel.
/li liA degree in Hospitality Management or a related field is appreciated.




/li liProven experience in leading and motivating a team to deliver exceptional service in a high?pressure environment.
/li liA passion for providing superior guest experiences with an attention to detail and the ability to anticipate guests' needs.
/li liIn?depth understanding of dining and wine pairings.
Experience with local Tuscan cuisine and wines is highly desirable.
/li liStrong interpersonal and communication skills, both verbal and written, in English and Italian.
A third language would be considered a plus.
/li liAbility to handle challenging situations with a calm and professional demeanour, ensuring guest satisfaction at all times.
/li liExceptional time management and organizational skills with the ability to manage multiple tasks simultaneously.
/li liWillingness to work varied shifts, including evenings, weekends, and holidays as required in the hospitality industry.
/li liFamiliarity with restaurant management software, point?of?sale (POS) systems, and general computer programs.
/li liImpeccable grooming and a professional appearance consistent with a luxury 5?star environment.
/li liFull?time contract in accordance with the Italian Collective Bargaining Agreement (CCNL).
/li liMeals provided both during working hours and on days off.
/li liUniforms and laundry service provided.
/li liOngoing training to enhance personal and professional development.
/li liAccess to exclusive events for Castelfalfi team members.
/li liDiscounts on dining, wellness, and sports activities available at the resort and estate.
/li liAccommodation with free Wi?Fi can be arranged upon request for those coming from outside the area.
/li /ul pThis research is addressed to candidates of both genders with reference to Italian Law ****** and Law ******.
/p pThis position is based in Tuscany.
Availability of staff accommodation upon request.
Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays.
You must possess the legal right to work in Italy.
/p h3Seniority level /h3 ul liMid?Senior level /li /ul h3Employment type /h3 ul liFull?time /li /ul h3Job function /h3 ul liCustomer Service /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7in2qz