Engineer, Customer Service (F/M/D)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ine8i

ppIn this role you will support residential solar energy storage systems, bridging technical teams, sales, and customers to ensure reliable performance and satisfaction.
You'll troubleshoot after-sales issues, help with commissioning, and provide training and remote diagnostics, contributing to product improvements.
You work closely with product management and engineering to relay customer feedback and guide service readiness.
This role combines hands?on technical work with cross?functional collaboration and travel up to 20%.
/pullitraining programs /lilipromotion opportunities /liliwork-life balance /liliflexible work options /liliServe as 1st level contact for after-sales technical inquiries, troubleshooting, and warranty topics /liliManage customer complaints, coordinate replacements, and ensure timely resolutions /liliConduct customer training and technical webinars on product usage and maintenance /liliSupport system commissioning, remote diagnostics, and post-install guidance /liliCollaborate with Product Management, Technical Support, and Engineering to resolve escalations /liliUse PV simulation and monitoring tools (e.g., PVSyst) to analyze performance and provide insights /liliEnsure technical accuracy in SLAs and warranty documentation /liliBuild and maintain relationships with installers,



service partners, and end customers /liliSupport onsite installations/commissioning, travel up to 20% /liliAssist product rollouts from a service?readiness perspective; update manuals and FAQs /liliDevelop and maintain internal knowledge base content for efficient issue resolution /liliGather field feedback on product reliability and installation challenges for improvement /liliAdvocate for customer?driven improvements based on real?world usage /liliBachelor's in Electrical Engineering (Master's a plus) /liliMinimum 3 years in technical customer service, technical support, or field service (PV or energy storage preferred) /liliPractical PV and battery system installation, commissioning, or diagnostics experience a strong asset /liliStrong analytical and technical problem?solving skills /liliAbility to explain complex topics clearly to customers /liliFamiliarity with PV system design tools, monitoring platforms, and remote troubleshooting /liliHigh customer orientation with excellent communication across installers, homeowners, and OM providers /liliValid driver's license /liliFluent in English and Italian; additional languages advantageous /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ine8i