Client Services

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ing3c

ppIn this Client Services role, you act as the primary touchpoint between Fiserv and its clients to ensure reliable, high-quality service delivery.
You will resolve inquiries, monitor performance against SLAs, and drive improvements in client satisfaction.
You collaborate with cross-functional teams to optimize operations and provide user education.
This is a pivotal role for maintaining trusted relationships and scalable service in a global payments environment.
/pulliOwn and resolve client tickets and inquiries promptly /liliProactively manage cases to reduce new tickets and open issues /liliAdvocate for the client to meet or exceed KPIs and SLAs /liliDrive improvements in client satisfaction and likelihood-to-recommend /liliMonitor performance, identify trends,



and implement actions to reduce demand /liliTrack incidents, identify root causes, and implement preventative measures /liliCollaborate with cross-functional teams to improve efficiency /liliDeliver client education and training for users /liliProvide operational support to other teams as needed /liliProduce and maintain SLA and performance reporting /liliAdhere to and contribute to processes, procedures, and standards /liliPrevious experience in a customer-facing role /liliExperience in banking, payment processing, or payments-related customer service is strongly preferred /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ing3c