Commercial Loyalty Team Leader
Pubblicato il 24-08-2026 - Inter IKEA Systems in Comune di Sesto Fiorentino
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
- Ensure the correct implementation of the Country Commercial Calendar Plan and analyse your activity performance; follow-up and communicate to key stakeholders the effects of commercial activities
- Secure the vitality of the IKEA store and in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently
- Cooperate with the Store Commercial Team to set the best store Add-on strategy and secure the correct implementation of the process within the store functions involved
- Act as a member of the Customer Engagement & Loyalty function and proactively contribute to realize the Customer Engagement & Loyalty strategy in Store to achieve common objectives and goals
- Contributor for driving the acquisition and the activation in store of IKEA Family members and IKEA Business Network members, developing and executing engagement programs, highlighting benefits and rewards to enhance the member lifetime value
- Lead and communicate the commercial calendar, store activity plan and CE & Loyalty KPIs and activities to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals
- Develop your team, its individual members, and their talent to have engaged coworkers and ensure a succession planning
- Act quickly on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, investigating local customer needs and their feedback in all t