Italian-English Customer Experience Representative
Pubblicato il 24-08-2026 - Rimowa in Milano
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you’ll strengthen our customer relationships and continue to build them through first-class consultations.
~With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
~The connection to our customers doesn’t end when they leave the store - as an after-sales professional,
you’ll continue to be a professional point of contact for all after sales topics.
~A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers. Profil YOUR EXPERIENCE AND SKILLS
~We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.
~For advising our international customers, you speak fluent Italian and English, ideally you have additional language skills.
~The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers. Information à l’attention des candidats ADDITIONAL INFORMATION For new joiners in this role in Italy,