Customer Service
Pubblicato il 24-08-2026 - Ferring Pharmaceuticals in Milano
Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Ferring+You The Customer Service & Supply Chain Manager Italy is responsible for ensuring the continuous availability of products in the market by leading the end-to-end demand planning and replenishment process, coordinating product supply with global manufacturing and supply teams and overseeing the performance of the external logistics provider. The role is accountable for ensuring an efficient, reliable and compliant supply chain, enabling product availability at the right time while delivering excellent customer service to both internal and external stakeholders; and ensures that products are available at the right time,
at the right cost and with the right quality by managing the end-to-end secondary supply chain activities. The Customer Service & Supply Chain Manager Italy is a pivotal role in the market, reporting to the Financial Head (IB⁢) with functional dotted-line reporting to the SNO WECAN Head, to whom KPIs and functional performance are reported. Your day at Ferring
- Responsible of all supply chain activities in the region including logistics and distribution, customer service, warehousing, transportation, import-export, inventory management and supply demand planning.
- Manage the cluster secondary distribution in close cooperation with all stakeholders, to ensure optimal quality and cost to deliver Ferring product.
- Monitor and report Supply Chain KPIs.
- Drive local forecast accuracy through an effective Sales & Operations Planning (S&OP;) process to support global production planning and ensure the achievement of local commercial object