Visual Basic Operate Lead (CONTRACT)
Pubblicato il 24-08-2026 - Experteer Italy in Milano
In this role, you will lead end-to-end application support and maintenance services to ensure high availability and performance. You will steer a multi-vendor Operate team, manage SLAs, and drive continuous service improvements aligned with the SOW. You’ll communicate effectively with stakeholders, provide technical guidance, and report on service performance to enable quick, business-focused decisions. This is a hands-on leadership role in a digital transformation partner, shaping reliable, customer-centric support for complex applications.Deliver services in line with the SOW for in-scope applicationsMaintain high availability, reliability, and performance of applicationsAllocate work to the Operate team based on priorities and skillsProvide guidance on technical issues, processes, and best practicesMonitor team performance and timely delivery of tasksTrack and follow up on issues related to local applicationsIdentify, analyze, and resolve application problems; drive proactive problem managementCoordinate with external vendors for issues, defects, upgrades,
and enhancementsMonitor, report SLA and KPI performance; implement corrective actionsProvide regular service performance reports to stakeholders and timely updates to End users and Country IT teamsCommunicate outage status, incident updates, and service improvementsSupport major outage communications to business usersIdentify opportunities for service quality and operational efficiency improvementsDrive and implement service improvement initiatives7+ years of experienceStrong leadership and team management skillsExcellent problem-solving and analytical abilitiesEffective communication and stakeholder managementExperience with ITIL processes (Incident, Problem, Change Management)Ability to manage multi-vendor environmentsIn this role, you will lead end-to-end application support and maintenance services to ensure high availability and performance. You will st… #J-18808-Ljbffr