Technical Service Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iqe80

- Act as a primary contact for all external stakeholders, specifically distribution partners for all service and technical requests
- Address and funnel customer warranty claims in CRM tool
- Work closely together with Technical Product Managers and the Sales Coordination Team and leverage synergies to collaborate
- Travel to partners for on-the-ground technical trainings and launch support like roadshows, exhibitions or Hemro offices
- Build strong relationships with internal stakeholders, including engineering, manufacturing, marketing, sales and ensure cross-functional collaboration
- Drive operational excellence by leveraging and enhancing information flows
- Provide relevant customer and market feedback for continuous product enhancements




- Be part of the efforts to put together technical training materials – like servicing, how-to, product descriptions and more
- Travel time approx. 40%

- Engineering background with min. 3 years proven experience as Technical Services Manager or similar role, preferably the coffee industry (e.g., roaster, café manager, wholesale or operations manager for roasted or green coffee)
- Hands-on, problem-solving mentality
- Structured and organized attitude
- Exceptional communication and presentation abilities, with a focus on a clear, customer-centric approach
- Motivated to work in an international team
- Proficient in English

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iqe80