Receptionist Hotel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7irh5j

_The _**Front Office Agent role**_ _is the point of reference for welcoming customers and providing them with all-round support during their stay._
- **In performing his/her role, the FOA is responsible for**:_
- Welcomes and registers all customers, paying close attention to their requests and respecting the procedures of the Leading standards._
- Ensures that all customer information is present in the computer system._
- Always displays a courteous, professional and warm attitude towards customers, _
- is responsible for the management of the cash fund and performs continuous checks on it._
- Has a comprehensive knowledge of the rooms, the various services offered to customers, rates and dates of availability._
- He/she is familiar with all current promotions, customer loyalty programmes, the hours of the various outlets, hotel events, etc._
- Diploma/Degree/Master's degree in Hospitality (or equivalent);_
- Excellent knowledge of ENGLISH,



both written and spoken (knowledge of additional languages is a plus);_
- Previous work experience in the Luxury Hospitality, Hotel, Spa or Tourism sector, _
- Kind and courteous, organised, Sensitivity in listening to customers and anticipating their needs. Confidentiality and security of customer information;_
- Client Oriented! fundamental skill for this role..._
- Problem Solving, Ability to work in a team_
- Knowledge of the main management software, preferably knowledge of EricSoft (Zucchetti)_
- Residence/domicile in the province of Siena, with knowledge of Tuscan and Sienese points of interest in order to best advise guests, is an asset._
- **Location and type of work**:_
- The activity is intended to be in presence._
- Type of contract: Fixed-term, possibility of evolving to permanent, full-time._ **Job Types**: Full-time, Temporary
Contract length: 9 months

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7irh5j