Mission

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He/she is accountable for developing and maintaining relationships with customers having qualified installed base to promote a broad range of technical services including the start-up, maintenance, testing, consulting, modernization and digital Services of SE products installed at the customer’s site.
He/she addresses customers’ needs, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs.
He/she is responsible to increase the number of Service Plans (both traditional and digital), spare parts and modernization for his/her assigned customers.

What will you do?

Initiates contact, develops relationship, discuss pain points and generates demand.

Knows where to be to create business opportunities, develop market networking activities to better understand accounts needs

Educates customers on all SE products and services with special attention on recurring and digital offers

Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery...)

Utilizes BridgeFrontOffice ( ) for sales funnel management, account planning, performance and opportunity detection via Sales Cockpit.

Provides monthly forecasts, using BFO, and summaries in a timely manner.

Participates in the preparation of analysis and reports on field service performance.

Provides precise and timely information to Tender team to prepare sales quotations and proposals

Monitors margin to be at or above country thresholds. Uses DOA process to escape opportunities below thresholds.

Works closely with Inside Service Sales Representatives and the BU account managers to maximize business opportunities.

Is “feeding” the Field Services Marketing leaders with Offers feedback, customer needs and installed base d

Outside Services Sales Representative

Disinfestatore

Collaboratore familiare

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Backoffice

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