Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor properties.
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Maintain accurate and organized guest records, ensuring compliance.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- To be proactive and innovative,

suggesting alternatives that meet guest needs in enjoying their Niyama experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members. **Qualifications**
- Excellent communication skills
- Fluent in English and any additional language is an advantage.
- Minimum 1 to 2 years of experience in front office operation; preferably in a similar quality hotel.
- A friendly, outgoing behavior, able to involve and support operation.
- Proactive, resourceful and able to work independently. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: €24.000,00 - €26.000,00 al mese Agevolazioni: - Orario flessibile
- Supporto allo sviluppo professionale Esperienza: - FO Agent/ Front Office Supervisor: 1 anno (Obbligatorio) Lingua: - inglese (Obbligatorio)

Front Office Supervisor

Disinfestatore

Collaboratore familiare

Ricevi nuove offerte di lavoro

Backoffice

Animatore Turistico - NAVI DA CROCIERA