About the Role As a face of XCEED for our clients,
you’ll be responsible for managing, nurturing, and expanding
relationships across a portfolio of clubs, festivals, and
organizers. Your mission is to ensure every client gets maximum
value from XCEED through smooth operations, helping them strongly
adopt XCEED PRO and deliver a high-quality client experience,
especially during critical event moments. This is a hands-on
Account Manager role at the intersection of music, events, and
technology. You will balance structured execution with client
communication, using data and clear processes to solve problems,
manage renewals, and protect internal bandwidth. What You Will Do
Own client relationships: act as the trusted partner for our
high-value clubs, festivals, and organizers, driving adoption,
retention, and satisfaction. Onboard and educate: deliver smooth
onboarding and clear training, empowering clients to use XCEED PRO
with confidence. Support and problem-solve: provide timely,
structured support, ensuring issues are resolved quickly and
effectively. Renew and grow accounts:

manage standard renewals with
a focus on retention and long-term value, escalating complex
negotiations to Sales or other stakeholders when needed. Analyze
performance: monitor and report on client activity (performance
metrics, account health…) and spot areas for improvements / action
plans. Collaborate cross-functionally: work closely with Sales,
Operations, Product, Marketing and Finance to ensure clear
alignment and deliver initiatives that meet client needs. Improve
how we work: contribute lightweight templates, checklists, or
processes that reduce repeat questions and internal noise. The
Skills You Bring Client ownership experience: experience managing
clients, partners, or accounts in a structured way. Backgrounds in
SaaS, marketplaces, ticketing, hospitality tech, or
operations-heavy roles are all relevant. Exceptional communication:
able to listen deeply, adapt your tone, and present

Account Manager

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