Online Retail Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7irytj

Posizione Within the **Omnichannel Department**, based in **Rome**, we are looking for an **Online Retail Director.** **Key Responsibilities** **Strategic Leadership & P&L; Management**
- Define and execute the global e-commerce vision, strategy, and roadmap in alignment with Brand objectives.
- Position the online boutique as a flagship retail channel, delivering luxury storytelling, service excellence, and seamless integration with all client touchpoints.
- Own and manage the global e-commerce P&L;, driving revenue growth, profitability, and long-term sustainability.
- Set and monitor key performance indicators (sales, conversion, traffic, AOV, CLV, Drive-to-Store), ensuring strong omnichannel synergies between online and offline channels. **Client Experience & Performance**
- Champion a best-in-class luxury digital client experience across the full journey, from discovery to post-purchase service.
- Lead advanced personalization strategies, including the deployment of data-driven tools, product recommendations, content optimization
- Partner with Media and CRM teams to drive qualified traffic, optimize conversion and retention, and ensure strong performance always aligned with Brand DNA.
- Leverage performance data and analytics to optimize the customer journey and inform commercial and marketing decisions. **Team Leadership & Collaboration**
- Lead the global e-commerce team,



fostering collaboration, agility, innovation, and a healthy work environment, ensuring trsut between collaborator and efficient assignment of priorities
- Partner cross-functionally with Retail, CRM, Digital Operations, Merchandising, Supply Chain, IT, and Communication teams to ensure aligned execution and operational excellence. Responsabilità del lavoro **Qualifications/ Professional Capabilities**
- 10+ years of experience in luxury or premium e-commerce, with at least 5 years in a leadership role.
- Proven track record of managing large-scale online businesses (multi-market, multi-category).
- Strong P&L; management experience and analytical acumen.
- Deep understanding of luxury retail customer behavior, omnichannel dynamics, and digital innovation.
- Experience working in a global matrix organization.
- Fluency in English; additional languages (especially Italian or French) are a plus. **Personal Competencies**
- Strategic vision with hands-on execution ability.
- Luxury brand sensitivity with digital-first mindset.
- Strong leadership, influencing, and communication skills.
- Data-driven decision making and results orientation. High cultural awareness and sensitivity.
- JOB NUMBER** **BULG09724**: - COUNTRY / REGION** **Italy**: - CITY** **ROME**: - CONTRACT TYPE** **Permanent**:

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7irytj