About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a trusted partner for multinational enterprises, we pride ourselves on delivering bespoke staffing solutions for competitive Spanish-speaking jobs across Europe.

Job Overview

We are currently seeking a motivated professional to join our team for a Spanish Speaking iRobot Support Specialist position in Bulgaria. In this exciting role within the innovative consumer electronics sector, you will be the primary point of contact for users, ensuring an exceptional service experience for one of the world's most recognized robotics brands.

Key Responsibilities

- Provide expert technical support to Spanish-speaking customers regarding high-end consumer electronics and robotics products.
- Troubleshoot complex issues related to hardware connectivity, software updates, and smart home integration for iRobot devices.
- Maintain high levels of customer satisfaction by delivering precise, professional, and empathetic communication via phone, chat, and email.
- Document all customer interactions accurately within our CRM to assist in ongoing product development and quality assurance.
- Collaborate with internal technical teams to resolve escalated consumer electronics hardware concerns promptly.
- Stay updated on the latest consumer electronics innovations to provide accurate, value-added guidance to our diverse user base.

Requirements

- Native or fluent Spanish (spoken and written).
- Valid EU passport (mandatory).

- Proven passion for consumer electronics and a desire to work in a high-tech environment.
- Exceptional problem-solving skills with a technical mindset.
- Professional proficiency in English to collaborate within our international team.
- Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.

Benefits

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Premio
- Career development opportunities in one of the leading consumer electronics hubs in Europe.
- And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means embracing a vibrant culture, a rich history, and a modern lifestyle that is becoming increasingly popular among European professionals. Bulgaria offers a perfect mix of stunning mountain landscapes and beautiful coastlines, providing a high quality of life with a Mediterranean climate that is ideal for outdoor enthusiasts.

Beyond the professional benefits, living in Bulgaria provides access to a bustling social scene, exceptional culinary experiences, and an affordable cost of living. We ensure a seamless transition for all our new team members with our comprehensive relocation support, making your move to Bulgaria an exciting and stress-free adventure as you advance your career in the consumer electronics industry.

How to Apply

If you are ready to launch your career in the consumer electronics sector and thrive in an international environment, we encourage you to apply now. Join the Mercier Consultancy Group team today and take the next step toward a rewarding future.

Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

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