About MAKE At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders. MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients. About the role: We are looking for a ClientDevelopmentManager, PrivateBanking to own the end-to-end relationship with our agency partners and high-value creators.This role combines white-glove client service with commercial ownership, ensuring clients are successfully onboarded, deeply engaged with the platform, and continuously expanding their use of MAKE.Reporting to the Director, PrivateBanking, you will act as a trusted advisor and relationship owner, balancing exceptional service with a proactive approach to clientgrowth. Key Responsibilities Client Onboarding & Activation Own the end-to-end onboarding journey for new clients (agencies and creators) Guide clients through KYC/KYBprocesses, ensuring a smooth and compliant experience Act as primary contact during account setup Reduce onboarding friction and improve activation rates Relationship Management Build and maintain strong relationships with agencies and creators Deliver a high-touch, concierge-style service aligned with PrivateBankingstandards Serve as an advisor on how to best use the MAKE platform Maintain regularcommunicationthrough Telegram,

WhatsApp and phone calls Client Education & Enablement Educate clients on platform functionality, features and best practices Support clients in optimizing their financial operations using MAKE Deliver tailored onboarding sessions and walkthroughs Growth & CommercialDevelopment Identify opportunities to expand client usage and increase account value Drive retention, engagement and revenuegrowth Collaborate with internal teams to support clientgrowthinitiatives Spot trends and provide feedback to productandleadershipteams Product Feedback Share insights on client needs, pain points and feature requests Support rollout and adoption of new features and product updates What We’re Looking For Experience: 4+ years in account management, client success or sales Must include 1+ year in commercial or retailbanking Experience managing high-value clients or VIP relationships Background infintech, creator economy, SaaS or digital platforms is also a plus Skills & Attributes: Strong relationship-building andcommunicationskills Commercial mindset with the ability to identifygrowthopportunities Highly organized with strong attention to detail Ability to handle sensitive client situations with professionalism and discretion What’s in it for You Competitive compensation package with potential for stock options. Relocation opportunity to the Canary Islands (Tenerife) with a comprehensive relocation package Ownership and autonomy to shape MAKE’scompliancevision from the ground up. Collaborative, fast-paced startup culture - work directly with founders and seniorleadership. The chance to definecompliancein one offintech’s most exciting frontiers - the Creator Economy. #J-18808-Ljbffr

Client Development Manager - Traditional Banking Background - MAKE Banking

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