Since its inception in 2016 , Otoqi has established itself as a leading start-up in the automotive logistics sector, moving away from the old fashioned truck & trailer world, to a nimble and platform based driver-on-demand model. Our strength lies in combining cutting-edge technology with operational excellence. Each year, our 2.000 drivers move over 500.000 vehicles across Europe in under 48h. Our platform helps car rental companies, car dealers and car manufacturers overcome their logistical challenges. We set the industry standard for vehicle transportation in Europe, offering higher reliability and faster service through our disruptive model and continuous innovation. With €10M raised in our Series B funding round in 2024, and a footprint in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years. Job description Following a €10 million fundraising, Otoqi is expanding its Customer Success team in (country) to drive growth and ensure exceptional customer experiences. The Customer Success Manager (CSM)

will manage assigned client accounts, drive adoption and retention and contribute directly to customer satisfaction and business value. Main Responsibilities Management & Leadership: Recruit, coach, and support the CSM team (starting with 1 member, with a plan to grow to 2 by September). Set clear objectives and track progress through 1:1s, weekly meetings, and quarterly reviews. Empower the team with autonomy and accountability, while providing development opportunities and fostering a strong customer-first mindset. Cross-Functional Collaboration : Work closely with Sales, Product, Logistics, BPO and Ops to ensure smooth workflows and a seamless client experience. Lead initiatives such as new product launches, CRM improvements and lifecycle process updates. Serve as a trusted bridge between clients, CSMs, and internal teams. Customer Performance & Strategy : Define strategies to drive onboarding, adoption, engagem

Team Lead Customer Success Manager F/M

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