Absolute Requirement: Please Note: This role is entirely on-site at our Lisbon office. Candidates must be available for 100% in-person attendance; hybrid arrangements or remote work options are strictly unavailable. Position Overview & Welcome Are you a fluent Italian speaker eager to launch an exciting new professional journey in one of Europe's brightest, most energetic capital cities? We are currently recruiting enthusiastic, customer-focused professionals to join our multicultural, high-energy team in Lisbon Core Responsibilities As an Italian-Speaking Customer Service Specialist, you will act as the face of our brand, delivering exceptional assistance to our Italian-speaking user base. Your daily routine will consist of: Inbound Communications: Responding to user inquiries efficiently and politely through phone calls, emails, and real-time chat. Problem Resolution: Diagnostics of user difficulties and providing clear, step-by-step guidance to resolve account or technical issues. Data Administration: Registering detailed summaries of customer conversations, inquiries,

and escalated issues within our CRM software. Knowledge Maintenance: Keeping up-to-date with product rollouts, company policies, and system updates to ensure all information provided is accurate. Quality Metrics: Consistently achieving or exceeding personal performance targets (KPIs) while maintaining excellent service ratings. Desired Profile Language Skills Italian: Near-native or native command (written and spoken). English: Professional working command (minimum B2 level) for corporate communication. Technical & Soft Skills Soft Skills: Outstanding communication talents, exceptional listening capabilities, and a naturally empathetic approach to customer care. Tech Savviness: Comfortably navigating multiple software programs, internal databases, and digital communication platforms simultaneously. Flexibility: The resilience to thrive in a fast-paced setting and the willingness to work a rotating

Experience Abroad: Italian Speaking Customer SupportRepresentative in Lisbon

Disinfestatore

Collaboratore familiare

Ricevi nuove offerte di lavoro

Backoffice

Animatore Turistico - NAVI DA CROCIERA