Technical support
Pubblicato il 24-08-2026 - Siemens in Milano
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Your role:
As a Technical Support Professional (Fire & Security), you will be part of the Software Delivery Support organization within the Smart Infrastructure Buildings business, contributing to customer success through the delivery of responsive, high-quality technical support for Sinteso/Cerberus PRO Fire systems. Your day-to-day activities will include troubleshooting technical issues, supporting customers in the effective use of Siemens Fire solutions, and collaborating closely with engineering, product, and operations teams to ensure excellent service delivery and continuous product improvement.
You’ll make an impact by:
Providing technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud applications, responding to customer inquiries and support requests.
Diagnosing and troubleshooting software, application, and configuration issues related to Siemens Fire solutions.
Escalating complex technical problems to R&D; teams and coordinating resolution activities.
Delivering clear and effective support through phone, email, and other communication channels, ensuring a positive customer experience.
Supporting customers in the effective use and maintenance of Cerberus PRO and Sinteso products.
Following up on support cases to ensure timely resolution and customer satisfaction.
Collaborating with product management, engineering, and operations teams to improve services and customer outcomes.
Sharing customer feedback and technical insights to contribute to product enhancements.
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