We have an exciting opportunity for you to join our team as a Ops Service, Quality and Process Associate / Specialist / Snr. Specialist within the a newly formed department under the European Global Trade Service organization. Countries in scope: IT, PL and PT.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What You Will Be Doing
Root cause analysis based on available or self-generated dashboards or data queries
Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives

Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service
Ensure alignment with strategic quality objectives and operational standards
Support programs/projects across different regions together with multiple departments
What Do You Bring With You
Solid problem-solving, analytical skills and IT affinity
Proactivity and capability to influence change
Process and methodological way of thinking
Excellent communication skills at all levels of the organization
Strong ability to plan and organize with attention to detail
Experience and knowledge across various operational fields, particularly customs clearance
Excellent coordination and leadership skills to drive projects
University degree
PM certification preferred (e.g. PRINCE2, PMP, etc.)
What Do We Offer
Attractive compensation package
Training to get you started and on-the-job learning opportunities
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: Operations Quality Associate

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