Customer Quality Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7itic8

Posizione:

We are currently seeking a Customer Quality Engineer to join our Quality team. In this role, you will act as a key interface between CAREL and customers on quality-related topics, ensuring effective claim management, structured communication, and the successful execution of improvement actions aimed at increasing customer satisfaction. The position reports to the Group Quality Manager.

Key responsibilities

- Act as the main quality contact for customers, ensuring regular communication and alignment on open quality topics, priorities and ongoing improvement actions.
- Build effective relationships with key accounts, participating in recurring meetings, quality reviews, customer visits and dedicated follow-up sessions on claims, performance and action plans.
- Contribute to the management of Voice of Customer (VOC) activities by analysing feedback, highlighting recurring issues and negative trends, and supporting the definition and monitoring of improvement plans.
- Support the planning and execution of customer audits and visits, helping define objectives, agenda, stakeholders and expected outputs, while coordinating the involvement of the relevant internal functions.
- Manage customer claims end-to-end, from issue intake and data collection to investigation, root-cause analysis, corrective and preventive actions, customer feedback.
- Prepare and deliver 8D reports in line with Group Customer Quality standards, ensuring accuracy, consistency and timely communication to customers.
- Monitor and analyse customer quality KPIs and dashboards, identifying risks, escalation needs and improvement opportunities.




- Ensure that commitments agreed with customers are effectively followed through internally, driving accountability and execution across the organization.
- Coordinate cross-functional teams involving Quality, Services, Platforms, R&D;, Operations, Production and other relevant stakeholders to ensure effective problem solving and action implementation.
- Support the communication of customer quality performance and key insights to internal stakeholders, including senior leadership, through structured reporting and clear recommendations.

Requisiti:

- Master’s degree in Engineering, Quality Management or similar technical background
- 3–5 years of experience in Quality, Operations, Manufacturing, or technical Customer Support, ideally in an international industrial environment
- Solid understanding of Quality Management Systems, customer quality processes and structured problem-solving methodologies such as 8D and root-cause analysis
- Experience in customer claim management and in coordinating cross-functional investigations and corrective actions
- Strong ability to interpret KPIs and quality data, with good reporting skills and proficiency in Excel, PowerPoint, and BI tools
- Fluent English, both written and spoken
- Strong communication skills, with the ability to interact effectively with customers and senior internal stakeholders
- Analytical mindset, ownership and a proactive, hands-on approach to problem solving
- Ability to influence and coordinate teams in a cross-functional environment, even without direct hierarchical responsibility
- Customer orientation, continuous improvement mindset

Altre informazioni:

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7itic8