24 ago - Roma
Alstom Gruppe
Maintenance Technical Support Engineer TMS
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
We are looking for an AFTER SALES ENGINEER in our site in Rome.
Purpose of the Job
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers.
The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.
Position in the Organisation
The position will be part of ServicesSignalling Platform Organisation - Maintenance Team
Hierarchical and Functional report to theSignalling Maintenance Manager
Network & Links
Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation.
External relationships with Customer infrastructures operators and with maintenance technicians.
Responsibilities and Accountabilities
The person will be responsible for:
- definition and implementation of Maintenance and technical assistance plans;
- coordination and support to maintenance technicians on field;
- provision of performances and log analysis;
- provision of structured “return of experience” process by: reporting, statistics, etc;
- execution and supervision of HW and SW retrofit and upgrade plans;
- provision of support to Service Signalling Platformorganization in the definition of maintenance strategy in tenders and offers;
- Cooperation with product engineering in the definition of maintainability requirements during the product’s design ph
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