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Job titleIT Field Service Technician Level 2
LocationIngersoll Rand Parma, Italy site
About UsImagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup.
Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets.
We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.
Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more.
Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset.
Learn more at and join us to own your future.

Job SummeryThe IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end-user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on-site support at other Italian locations.
ResponsibilitiesProvide 2nd-level on-site and remote IT support for end users
Log and manage incidents and requests via the ServiceNow ticketing system
Troubleshoot and resolve hardware, software, and network issues
Support global infrastructure teams (Server, Network, Security) with local hands-on activities
Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning)
Participate in local, regional, and global IT projects (e.g., M&A;, upgrades, deployments)
Ensure compliance with global IT standards, processes, and security requirements
Identify and drive continuous improvement opportunities in IT service delivery
Key Competencies3–6 years of experience in a similar IT support or field service role
Strong troubleshooting skills across desktop, applications, and basic networking
Solid knowledge of:Windows *****
Microsoft 365 / Teams
Active Directory
Basic networking (LAN/WAN, TCP/IP)
Strong customer focus and problem-solving mindset
Ability to work both independently and within a global team
Good English communication skills (written and verbal)

PreferencesExposure to Intune, Autopilot, SCCM, or endpoint management tools
Familiarity with network infrastructure components (switches, wireless networks, basic configuration, cabling)
Experience supporting manufacturing or industrial environments
Familiarity with global IT service delivery models
Experience participating in IT projects such as M&A; integrations, infrastructure upgrades, or security initiatives
Travel & Work Arrangements/RequirementsThe technician will be based in the Parma office
Required to provide support to other Ingersoll Rand sites across Italy
Regular travel between Italian sites is expected to ensure on-site support and service continuity
Occasional travel within EMEA may be required
Base Salary Range*************** €
Collective Bargaining Agreement: CCNL Metalmeccanici
What We OfferInternational and dynamic work environment
Specific Lavoro da remoto Policy
Continuous training and access to learning through LinkedIn Learning
Corporate welfare and comprehensive benefits programs
Local productivity bonus
Company Share Options
Internal canteen
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities.
Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.
xysqume Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
For more information, visit J-*****-Ljbffr

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