Our client is a fast-growing Italian company, both in terms of revenue and headcount, also driven by ongoing acquisitions. It is a leader in formulating and manufacturing high-end chemical raw materials. Customers are major Italian and international industrial companies.

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For the upgrading of the Sales Department, we are seeking:

SALES BACK OFFICE & CUSTOMER CARE

The ideal Resource has at least 2 / 5 years' experience in a similar role or as Inside Sales, in medium-sized and international companies.

Main activities and responsibilities

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- Managing orders and customer data;

- Supporting after-sales activities and preparing offers for B2B customers;

- Handling customer requests on orders, deliveries and invoicing;

- Interacting with the Italian Sales Network to manage priorities and updates;

- Liaising with production and warehouse to check product availability;

- Monitoring deliveries and coordinating with logistics, supporting shipment organization (timing, transport, documents, customs);

- Solving issues related to supply and deliveries;

- Reporting activities when needed.

Requirements:

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- Previous experience in the role, or similar one.

- Good knowledge of MS Office, ideally Dynamics 365.

- Advanced knowledge of the English language (B2 - C1);

- Experience in CRM / Sales Back Office systems is a plus.

Communication skills, customer focus, problem solving, and accuracy complete the profile. xysqume

Place of work: Milan centre - Cinque Giornate area – MM Tricolore

1 day lavoro da remoto per week.

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Sales Back Office & Customer Care

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