Title: Italian Customer Relations Agent Work Setup: Office-based (Lisbon, Portugal) Timeline: Urgent filling preferred Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts) Role Summary Ready to advance your career path in Portugal?
We are hiring client-oriented Italian speakers to join our international workforce in Lisbon.
Serving as the main contact point for Italian-speaking customers, you will address inquiries via phone calls, emails, and online chat.
This role suits proactive thinkers who thrive in a lively, team-focused atmosphere.
Core Responsibilities Customer Interaction: Handle incoming requests from Italian clients via phone, chat, and email with a courteous, professional attitude.
Issue Diagnostics: Evaluate customer concerns, identify root issues, and provide swift, accurate, and tailored assistance.
Documentation: Log interaction specifics, service tickets, and resolution steps precisely inside internal CRM tools.
Target Management: Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Ongoing Learning: Join regular training sessions to remain current on product updates, company guidelines, and internal workflows.
Qualifications Language Capabilities: Fluent or C1/C2 mastery of Italian (written and spoken); B2 English level or higher for internal communications, training, and software usage.
Shift Availability: Readiness to work variable, rotating 24/7 schedules.
Workplace Presence: Mandatory attendance at the physical office in Lisbon.

Legal Eligibility: EU/EEA citizenship, an EU passport, or a valid Portuguese work permit.
Essential Skills: Strong communication talent, attentive listening, resilience under stress, and a constructive problem-solving approach.
Compensation Models Option A: Local Contract (For Local Applicants) Base Remuneration: €1,****** gross monthly (payable across 12 months) Housing: Self-managed living setup Target Profile: Applicants presently living in Lisbon or seeking to arrange their own lodging Option B: Relocation Contract (For Moving Candidates) Base Remuneration: €1,****** gross monthly (payable across 12 months) Provided Accommodation: Private room within a shared corporate apartment, including standard utilities (water, gas, power, internet) Travel Assistance: Inbound flight costs refunded upon finishing the trial period, plus airport pickup Added Perks Career Advancement: Direct progression paths toward leadership, quality assurance, or training roles.
Fully Paid Onboarding: Extensive initial training program covered by the company.
Company Life: Collaborative work atmosphere with sponsored social activities, sports groups, and team events.
Health Support: Free private medical insurance after six months, along with mental wellbeing support services.
Regional Benefits: Relish Lisbon's warm weather, beach proximity, rich culture, and social atmosphere.
Submission Instructions Submit an updated CV in Italian or English.
Selected applicants will receive a prompt call from our hiring managers for an introductory phone screen.

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