Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context. Role Overview Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email) Integrate with customer APIs, databases, and internal tools so agents can execute real tasks Test with live data, measure performance, and fine-tune for accuracy & reliability Collaborate directly with customers to gather requirements, demo solutions, and iterate fast Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production-ready solutions. Contribute to tooling, processes,

and documentation that support scalable AI development Requirements Bachelor's degree (or higher) in Computer Science or a related STEM field Excellent Italy and English, written & spoken Experience in technical, customer-facing roles (integrations, solutions engineering, etc.) – a strong plus Hands-on skills with APIs, backend logic, and system integrations Problem-solving mindset, attention to detail, and passion for AI Prior experience with conversational AI or large language models – advantage #J-*****-Ljbffr

Agent Engineer, Italy (Milan)

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