Title: Italian Customer Assistance Specialist Onboarding: In-person (Lisbon, Portugal) Start Date: Immediate availability preferred Hours: 24/7 rotating schedule (40 hours weekly, 8 hours daily) Role Summary Looking to establish your career in Portugal?
We are recruiting customer-focused Italian speakers to join our multicultural team in Lisbon.
Serving as the primary point of contact for Italian-speaking clients, you will resolve user inquiries via telephone, email, and digital chat.
This role is ideal for proactive problem solvers who excel in a energetic, team-oriented workplace.
Key Responsibilities Customer Contact: Manage inbound Italian client inquiries across phone, email, and live chat using a respectful, professional tone.
Problem Diagnostics: Identify client concerns, pinpoint root issues, and deliver quick, accurate, personalized solutions.
System Entry: Maintain precise logs of user interactions, support tickets, and resolution steps within internal CRM platforms.
KPI Metrics: Consistently meet performance targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Continuous Growth: Participate in routine training sessions to stay updated on product modifications, company rules, and daily procedures.
Requirements Language Proficiency: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software usage.
Availability: Willingness to work flexible, rotating 24/7 shifts.
Location: In-person attendance required at the Lisbon office.

Work Permit: EU/EEA citizenship, EU passport, or a valid Portuguese work permit.
Core Competencies: Excellent communication skills, active listening, calm under pressure, and a solution-oriented mindset.
Remuneration Options Option A: Local Plan (For Local Residents) Base Salary: €1,****** gross monthly (paid across 12 months) Housing: Self-arranged accommodation Best For: Candidates currently residing in Lisbon or looking to manage their own housing Option B: Relocation Plan (For Candidates Moving to Lisbon) Base Salary: €1,****** gross monthly (paid across 12 months) Housing Included: Private bedroom in a shared company apartment, with basic utility bills (water, gas, electricity, wifi) fully covered Travel Benefits: Inbound flight cost reimbursement upon completing the probation period, plus airport transfer service Perks Benefits Growth Opportunities: Clear career progression into QA, training, or management positions.
Paid Onboarding: In-depth initial training program fully compensated from day one.
Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports groups, and team activities.
Health Wellness: Free private health insurance after 6 months, plus access to psychological support services.
Location Perks: Enjoy Lisbon's warm weather, coastal lifestyle, rich history, and vibrant local culture.
How to Apply Submit an updated CV in English or Italian.
Suitable applicants will receive a prompt follow-up from our talent team for an introductory phone interview.

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