Job Title: Italian Client Support Consultant Workplace Model: In-office (Lisbon, Portugal) Timeline: Immediate availability requested Work Schedule: Continuous 24/7 rotating shifts (40 hours per week, 8 hours per shift) Role Summary Eager to launch your professional journey in Portugal?
We are seeking service-minded Italian speakers for our global team in Lisbon.
Serving as the primary point of contact for Italian-speaking customers, you will troubleshoot issues across phone, email, and web chat.
This opportunity suits proactive individuals who flourish in a fast-paced, collaborative work setting.
Main Responsibilities Customer Communication: Address inbound customer inquiries in Italian through phone calls, emails, and live chats using a polite, professional tone.
Troubleshooting: Diagnose customer issues, uncover underlying root causes, and deliver quick, accurate, personalized solutions.
Record Keeping: Precisely log interaction histories, support tickets, and resolution steps in internal CRM software.
Metric Goals: Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Skills Enhancement: Attend scheduled training sessions to stay informed on product updates, company policies, and operational processes.
Candidate Criteria Language Requirements: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software operations.
Shift Readiness: Willingness to work flexible, rotating 24/7 schedules.
Physical Presence: On-site attendance mandatory at our Lisbon facilities.

Work Rights: EU/EEA citizenship, EU passport, or valid Portuguese work authorization.
Key Skills: Strong communication, attentive listening skills, composure under stress, and a constructive approach to challenges.
Compensation Structures Option A: Local Contract (For Local Applicants) Gross Monthly Pay: €1,****** (divided over 12 months) Housing Setup: Self-managed accommodation Best Suited For: Applicants already living in Lisbon or preferring to handle their own housing arrangements Option B: Relocation Contract (For Candidates Relocating to Lisbon) Gross Monthly Pay: €1,****** (divided over 12 months) Housing Provided: Private bedroom in a shared corporate residence, with all standard utility costs (water, gas, power, internet) fully included Travel Support: Inbound flight costs refunded upon finishing the trial period, along with airport pickup service upon arrival Incentives Advantages Career Growth: Transparent promotion paths into quality assurance, training, or management positions.
Paid Onboarding: In-depth initial training program fully funded from day one.
Company Culture: Welcoming environment featuring sponsored social outings, sports clubs, and group events.
Health Well-being: Free private medical insurance after 6 months, alongside access to mental health counseling services.
Regional Perks: Enjoy Lisbon's sunny weather, seaside proximity, deep history, and energetic cultural atmosphere.
How to Apply Submit a current resume in English or Italian.
Qualified candidates will be contacted swiftly by our talent acquisition team for an initial phone interview.

Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!

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