Position: Italian Customer Support Representative Location: On-site workspace (Lisbon, Portugal) Timeline: Immediate start preferred Hours: 40-hour weekly shift schedule across a continuous 24/7 rotation Overview Ready to build a career path in Portugal?
We are searching for customer-oriented Italian speakers to join our international team in Lisbon.
Serving as the core contact point for Italian-speaking clients, you will handle inquiries through live chat, phone calls, and email.
This position is best suited for proactive problem solvers who enjoy a dynamic, team-oriented workplace.
Primary Responsibilities Customer Interaction: Handle incoming Italian user requests via phone, email, and live messaging with a polite, professional approach.
Issue Resolution: Analyze customer concerns, identify underlying root causes, and provide accurate, tailored solutions efficiently.
System Documentation: Accurately log interaction details, support tickets, and resolution steps within internal CRM platforms.
Target Achievement: Consistently meet target metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Continuous Learning: Attend routine training workshops to stay updated on product modifications, internal policies, and operational workflows.
Qualifications Language Skills: Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal communications, training, and software usage.
Shift Flexibility: Willingness to work flexible, rotating 24/7 schedules.
Location: Physical presence required at the Lisbon office.
Work Authorization: Valid EU/EEA citizenship,

EU passport, or a valid Portuguese work permit.
Core Competencies: Excellent communication, active listening, calm under pressure, and a solution-oriented mindset.
Compensation Options Option A: Local Contract (For Local Residents) Base Remuneration: €1,****** gross monthly (distributed across 12 months) Housing: Self-arranged living accommodation Target Profile: Candidates currently residing in Lisbon or preferring to manage their own living situation Option B: Relocation Package (For Candidates Moving to Lisbon) Base Remuneration: €1,****** gross monthly (distributed across 12 months) Provided Lodging: Private bedroom in a shared corporate flat, with core utilities (water, gas, electricity, wifi) fully covered Travel Perks: Inbound flight cost reimbursement after completing the trial period, plus airport pickup service upon arrival Benefits Lifestyle Growth Opportunities: Clear internal advancement into training, quality assurance, or team leadership.
Fully Paid Onboarding: Comprehensive initial training program to prepare you thoroughly for the role.
Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports clubs, and team activities.
Health Wellness: Complimentary private health insurance after 6 months, plus access to psychological support services.
Location Perks: Experience Lisbon's warm weather, coastal lifestyle, rich heritage, and vibrant local scene.
Application Process Submit an updated CV in English or Italian.
Suitable applicants will receive a prompt follow-up from our recruitment team for an introductory phone interview.

Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!

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