ppAs IT Manager you will oversee technology operations to ensure reliable, secure, and efficient systems that support guest experiences and daily hotel operations.
You will maintain Mandarin Oriental standards, assist colleagues, safeguard information assets, and enable seamless technology-enabled experiences across the property.
The role includes leading pre-opening IT readiness, coordinating infrastructure deployment, and partnering with corporate teams to align with security and regulatory requirements.
You will drive innovation and resilience in a luxury hospitality environment, shaping how technology enhances guest satisfaction and operational excellence.
/pulliMOstay complimentary nights and generous staff travel rates /liliWellness programmes /liliColleague wellness initiatives /liliGlobal career opportunities /liliSupport pre-opening IT readiness for Mandarin Oriental, Rome /liliProvide first- and second-line IT support for staff and guests /liliCoordinate installation, configuration and testing of hotel IT infrastructure /liliEnsure systems meet brand standards and opening timelines /liliAlign with corporate IT standards, policies and procedures /liliStandardise systems, cybersecurity protocols and operational processes /liliServe as on-property IT contact for corporate, vendors, and ownership /liliEnsure operational resilience and risk mitigation across hotel functions /liliOversee IT projects,

upgrades and implementations with minimal disruption /liliManage change requests with testing, documentation, approvals and rollback /liliContribute to pre-opening planning including budgeting and timelines /liliIdentify opportunities for innovation to enhance guest experiences through technology /liliEnsure compliance with IT security standards and regulatory requirements (GDPR, PCI DSS) /liliMonitor security, manage endpoint protection, and apply patches timely /liliCollaborate with corporate IT security on incidents, audits and remediation /liliDeliver IT security awareness training to colleagues /liliSupport disaster recovery, backup management and business continuity planning /liliBuild strong relationships with operational teams and stakeholders /liliExperience managing hotel technology infrastructure and support operations /liliStrong knowledge of networking, servers, cloud solutions, cybersecurity, and hospitality tech platforms /liliExperience with PMS, POS, revenue management interfaces, access control, payment systems, and guest tech solutions /liliProven track record delivering technology projects and system implementations /liliStrong analytical and organisational skills in fast-paced environments /liliExcellent written/spoken English and Italian /liliGenuine passion for technology and creating seamless guest experiences /li /ul /p #J-*****-Ljbffr

It Manager

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