In this role you will support residential solar energy storage systems, bridging technical teams, sales, and customers to ensure reliable performance and satisfaction.
You'll troubleshoot after-sales issues, help with commissioning, and provide training and remote diagnostics, contributing to product improvements.
You work closely with product management and engineering to relay customer feedback and guide service readiness.
This role combines hands?on technical work with cross?functional collaboration and travel up to 20%.
training programs
promotion opportunities
work-life balance
flexible work options
Serve as 1st level contact for after-sales technical inquiries, troubleshooting, and warranty topics
Manage customer complaints, coordinate replacements, and ensure timely resolutions
Conduct customer training and technical webinars on product usage and maintenance
Support system commissioning, remote diagnostics, and post-install guidance
Collaborate with Product Management, Technical Support, and Engineering to resolve escalations
Use PV simulation and monitoring tools (e.g., PVSyst) to analyze performance and provide insights
Ensure technical accuracy in SLAs and warranty documentation
Build and maintain relationships with installers,

service partners, and end customers
Support onsite installations/commissioning, travel up to 20%
Assist product rollouts from a service?readiness perspective; update manuals and FAQs
Develop and maintain internal knowledge base content for efficient issue resolution
Gather field feedback on product reliability and installation challenges for improvement
Advocate for customer?driven improvements based on real?world usage
Bachelor's in Electrical Engineering (Master's a plus)
Minimum 3 years in technical customer service, technical xysqume support, or field service (PV or energy storage preferred)
Practical PV and battery system installation, commissioning, or diagnostics experience a strong asset
Strong analytical and technical problem?solving skills
Ability to explain complex topics clearly to customers
Familiarity with PV system design tools, monitoring platforms, and remote troubleshooting
High customer orientation with excellent communication across installers, homeowners, and O&M; providers
Valid driver's license
Fluent in English and Italian; additional languages advantageous
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