Italian customer relations agent - office based in lisbon, portugalrole summarywe are hiring client-oriented italian speakers to join our international workforce in lisbon. you will be the main point of contact for italian-speaking customers, handling inquiries via phone, email and online chat.core responsibilitieshandle incoming requests from italian clients via phone, chat and email with a courteous, professional attitude.diagnose issues, identify root causes and provide swift, accurate, tailored assistance.log interaction details, service tickets and resolution steps precisely in internal crm tools.consistently meet kpis such as customer satisfaction (csat), first contact resolution (fcr) and average handle time (aht).participate in regular training sessions to stay updated on product changes, company guidelines and workflows.qualificationsfluent italian (c1-c2) - written and spoken.english level b2 or higher for internal communication and software usage.strong communication skills, attentive listening,

resilience under stress and a problem-solving approach.availability for variable rotating 24/7 schedules.legal eligibility: eu/eea citizenship, eu passport or valid portuguese work permit.compensation & benefitsoption a - local contract: €1 262,33 gross monthly (12 months).option b - relocation contract: €1 059,00 gross monthly, private room in shared corporate apartment, utilities included.travel assistance: inbound flight costs refunded after trial period plus airport pickup.fully paid onboarding and extensive initial training.free private medical insurance after six months and mental-wellbeing support.career advancement paths toward leadership, qa or training roles.collaborative work atmosphere with sponsored social activities, sports groups and team events.enjoy lisbon's warm weather, beach proximity, rich culture and social life.submit an updated cv in italian or english. selected candidates will receive a prompt call for an introductory phone screen.

Italian speaking customer support representative - lisbon

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