Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The Senior Manager, ServiceNow Platform Operations leads a team of platform managers and engineers responsible for delivering capabilities, integrations, and enhancements for ADUSA’s core Enterprise Platform (ServiceNow). Owns day‑to‑day execution of the platform roadmap, ensures operational excellence, resolves workflow friction, and drives adoption across engineering, operations, and business teams. Operates as a hands‑on people leader who balances strategic alignment with deep technical and operational involvement and acts as a visible enterprise champion for ServiceNow.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. The core office locations for this position are Salisbury, NC and Chicago, IL.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:
- Execute the platform roadmap by translating strategy into actionable plans, backlog priorities, and measurable outcomes.
- Lead a team of platform managers and engineers, providing coaching, direction, and clarity while actively participating in detailed design, problem‑solving, and delivery.
- Drive platform capability development, integrations, and enhancements that address user pain points, standardize workflows, and improve efficiency.
- Oversee platform health, including uptime, reliability, performance, and technical debt, stepping into incident and root‑cause analysis when needed.
- Partner with engineering, product, operations, and business teams to capture requirements, re

Senior Manager, ServiceNow Platform Operations

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