Description
Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

Responsibilities
- Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
- Assist customers with order-related questions, account issues, and general support needs.
- Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
- Document all email interactions in the CRM system for effective tracking and future reference.
- Collaborate with team members to enhance service quality and continuity.
- Identify trends in customer inquiries and suggest improvements to support processes.

- Stay informed about the latest product updates and company policies to deliver accurate information to clients.

Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in email support or customer service roles is highly desirable.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM software and email management tools is a plus.
- Enthusiastic about delivering excellent customer service and building rapport with clients.

Benefits
- Competitive Monthly Salary
- Monthly Performance Premio
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per

Italian Speaking Email Support Specialist

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