Senior Technician

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EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

· Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience

· Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router/switch based networks and routing protocols, with specific expertise on Cisco products and technologies

· Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressure constraints

· 2+ years recent practical experience within a CIS Service Operations environment

· 2+ years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications

· Recent working knowledge of TCP/IP Protocols and Standards

Desirable Qualifications/Experience:

· Knowledge of policy, procedures, and organisation of NATO CIS

· Experience in maintaining and operating NATO crypto equipment





· Experience in working in a Service Desk environment

· Certification or qualification in PC hardware repair and configuration

· Formal training in Local Area Networks (LAN)

· Prior experience of working in an international environment comprising both military and civilian elements

· Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)

DUTIES/ROLE:

· Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained

· Provide superior customer service experience utilising effective communication techniques

· Install and configure Desktop Services

· Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio/Video and VTC equipment

· Install, operate and maintain Routing and Switching e

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ixeih