Mercier Consultancy MD is excited to present an opportunity for an Italian Speaking Customer Advisor for a leading Telecom Company, located in Greece! This is an excellent chance to work in a vibrant environment while providing exceptional service to Italian-speaking customers. If you have a knack for communication and a passion for telecom services, we would love to have you on our team!

Key Responsibilities

- Deliver outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to telecom services, billing, troubleshooting, and account management.
- Address customer complaints and resolve issues in a timely manner to ensure a positive experience.
- Document customer interactions accurately in our CRM system to maintain detailed records.
- Collaborate with other departments to ensure smooth operations and enhance customer satisfaction.

- Stay informed about the latest telecom products and services to provide knowledgeable support.

- Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.
- Experience in customer service, particularly in the telecom sector, is highly preferred.
- Strong communication and interpersonal skills to effectively engage with customers.
- Excellent problem-solving skills with a customer-centric approach.
- Familiarity with CRM systems and customer support tools.
- A desire to work in a fast-paced environment and adapt to changing situations.
- A genuine interest in telecommunications and a commitment to providing high-quality service.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Premio
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...

Italian Speaking Customer Advisor For Telecom Company - Work In Greece

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