Front Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iz8pj

**ROCCO FORTE HOTELS**
**HOTEL SAVOY**
**Florence** **FRONT DESK AGENT** **Main Purpose**:
The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.
Reports to: Rooms Division Manager. Main duties & responsibilities: - Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;
- Responsible for providing to each Guest a warm and efficient hospitality;
- Build and maintain a personalised and professional relationship with Guests and colleagues;
- Support all the other departments’ teams in order to satisfy all Guests requests;
- Be proactive in self-development. We offer: - Fixed-term contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations. Competencies required: - Collaboration: Be able and willing to work as a team within the department and with other departments.




- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements: - Previous experience in Front Office Department;
- Fluent in English and Italian written and spoken;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills and have an extremely high standard of order;
- Able to maintain the strictest confidentiality at all times. Workplace: Piazza della Repubblica 7, 50123 - Florence, Italy. Contratto di lavoro: Tempo pieno, Tempo determinato Orario: - Flessibilità oraria
- Turni
- Weekend Tipi di retribuzione supplementare: - Quattordicesima
- Straordinario
- Tredicesima

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7iz8pj