Software Validation & Technical Support Engineer
Pubblicato il 25-08-2026 - Caracol AM in Paderno Dugnano
At Caracol, we're not just changing the game: we're redefining the rules of the manufacturing world and expanding the boundaries of what's possible.
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Since our foundation in Milan, Italy, in 2017, we've been on a mission to revolutionize
Large Format Additive Manufacturing (LFAM) . By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.
Our solutions combine advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software , enabling high-performance, large-scale production with unmatched efficiency and sustainability.
Central to our innovation are our flagship platforms:
Heron AM , for 3D printing of large-scale composite parts and
Vipra AM , to produce large-scale metal components.
With Europe's largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.
Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future !
BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING
Who we are looking for:
As a
Robotics Software Engineer,
you will play a key role in validating, testing, and supporting the software used in Caracol's additive manufacturing systems. You will work closely with the
Customer Success, Engineering and R&D; teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
This role combines technical troubleshooting,
software validation, and customer-facing support , offering exposure to cutting-edge automation and additive manufacturing systems.
Few examples of responsibilities
Perform software testing and validation on Caracol's additive manufacturing software, ensuring correct functionality and performance.
Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
Collaborate with
R&D; and software teams to report bugs, suggest improvements, and collect feedback from real production use.
Ideal Background
Degree or Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
1-3 years of experience in software testing and validation, as well as technical customer support, within the industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plus
Valid driving license and own vehicle required
Fluency in English and Italian is mandatory
Nice to have
Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
What we offer
Salary range: €30.000-€35.000, depending on experience
Flexible working hours and smartworking
Opportunity for career advancement
Friendly, international and innovative work environment
Continuous learning and development opportunities
Caracol is an equal opportunity employer. xysqume We celebrate diversity and are committed to creating an inclusive environment for all employees.