Senior Lead AI Experience & UX Design (m/f/d)
Pubblicato il 25-08-2026 - Deutsche Telekom in Milano
About Deutsche Telekom
Deutsche Telekom connects millions of people around the world.
We are a leading telecommunications company and a trusted companion in a connected world—at home, at work, everywhere.
We believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of today while shaping a sustainable tomorrow.
Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers, product leaders, researchers, engineers and technologists work together to create AI-powered products and services that people love and trust.
We are looking for a Senior Lead AI Experience & UX Design (m/f/d) to define and drive the future of AI-powered customer experiences across Telekom's digital ecosystem. This role combines strategic leadership, UX excellence, AI innovation and cross-functional influence to shape products that are intelligent, responsible and deeply human.
What We Provide
We believe exceptional innovation happens when talented people are empowered to lead.
Our culture is built around:
- Purpose-driven innovation with measurable customer and business impact.
- An international, multidisciplinary team shaping the future of AI experiences.
- End-to-end ownership from vision through execution.
- Opportunities to influence products used by millions of customers worldwide.
- Continuous professional growth and executive leadership development.
- Flexible hybrid work environment based in Milan.
- Collaboration across Telekom's international product, engineering and AI organizations.
What You'll Do
As Senior Lead AI Experience & UX Design, you will define the strategic vision for AI-driven customer experiences while leading design excellence across multiple products and initiatives.
You will
- Define the long-term UX vision and AI experience strategy for customer-facing products.
- Lead the design of next-generation AI-powered experiences across conversational AI, generative AI,
automation and intelligent assistance.
- Shape human-AI interaction frameworks that ensure transparency, trust, explainability and responsible AI adoption.
- Drive UX strategy from discovery through delivery, ensuring customer value and business outcomes.
- Lead multidisciplinary teams consisting of UX designers, researchers, product managers, engineers and AI specialists.
- Establish design principles, governance and best practices for AI-powered products.
- Champion experimentation through rapid prototyping, AI model exploration and iterative validation.
- Translate complex AI capabilities into intuitive, accessible and delightful user experiences.
- Influence executive stakeholders through design strategy, vision presentations and data-driven decision making.
- Foster a high-performing design culture by coaching, mentoring and developing designers and design leaders.
- Drive Design System evolution to support emerging AI interaction patterns and multimodal experiences.
- Stay at the forefront of AI, UX and emerging technologies, bringing external innovation into Telekom.
Your Skills
You combine strategic leadership with outstanding design craftsmanship and deep expertise in AI-powered experiences.
Design Leadership
- Proven ability to define UX vision and design strategy for complex digital ecosystems.
- Experience building and leading high-performing design teams.
- Strong stakeholder management at senior executive level.
AI & Emerging Technologies
- Deep understanding of Generative AI, LLMs, AI Agents, conversational interfaces and intelligent automation.
- Hands-on experience working with AI models, APIs and rapid AI prototyping.
- Strong understanding of AI limitations,
evaluation methods, trust, safety and explainability.
UX & Product Design
- Expert knowledge of human-centered design methodologies.
- Advanced interaction design and information architecture skills.
- Expertise in complex workflows, service design and customer journeys.
- Strong visual design and interface design capabilities.
- Experience designing multimodal AI interactions across web, mobile and conversational interfaces.
Design Systems & Innovation
- Experience defining scalable design systems for AI-enabled products.
- Ability to establish new interaction patterns for emerging technologies.
- Passion for experimentation and innovation.
Leadership & Communication
- Exceptional communication and storytelling skills.
- Ability to influence senior leadership and align diverse stakeholders.
- Experience mentoring senior designers and design managers.
- Excellent facilitation and workshop leadership skills.
Responsible AI
- Deep understanding of AI ethics, accessibility, bias mitigation, transparency and inclusive design.
Your Profile
- Master's degree in Design, Human-Computer Interaction, Psychology, Computer Science or a related field.
- 10–15+ years of professional experience in UX, Product Design or Digital Experience Design.
- At least 6–8 years of experience leading multidisciplinary design teams in complex organizations.
- 5+ years of hands-on experience designing AI-powered digital products, including Generative AI, conversational AI or intelligent automation.
- Proven track record of defining UX strategy for enterprise-scale digital products used by millions of customers.
- Strong portfolio demonstrating end-to-end product strategy, AI experience design, leadership impact and measurable business outcomes.
- Experience collaborating with Product, Engineering, Data Science and Executive Leadership. •Experience in telecommunications, technology, SaaS or large digital platforms is highly desirable. •Fluent in English; German or additional languages are considered an advantage.