Care Team Specialist
Pubblicato il 25-08-2026 - Msc Cruises in Napoli
In line with MSC Cruises values, (“We Care for People” and “Family Company”), the Care Team Specialist offers support to guests and crew facing difficult circumstances, ensuring that affected persons don’t feel alone, but feel represented in their care needs with human touch, aiming to ensure the best experience to guests and crew.
- A previous experience or training in a similar role is preferred;
- Experience in Front of House departments and /or in social contexts;
- On board cruise ship experience is considered an advantage;
- Fluency in English plus at least two of the following languages: French, Spanish, German, Arabic, Russian, Chinese, Japanese, Portuguese;
- Knowledge of Microsoft Office tools and the most common social media;
- Strong customer/ analytical approach and high level of attention to detail;
- Excellent communication, organization, time management and problem solving skills;
- Able to follow through with assigned tasks, working in a team, dependable and self-motivated;
- Availability to short
- notice travel, flexibility and adaptability skills;
- Working regularly scheduled weekend days & holidays.
- Provide emotional and logístical support to guests and crew facing difficult and critical circumstances remotely (by phone and mail) or in person;
- In particular circumstances, travel to the location (Italy and abroad) where support is needed, to provide direct assistance to guests (and/or family members) and crew during a crisis event;
- Establish contact with companions/family members of affected persons travelling with and provide them support;
- Establish contact with the local and international Authorities;
- Facilitate the resolution of guest/crew complaints and requests in a timely and professional manner;
- Keep records of important data in compliance with GDPR regulations;
- Attend staff meetings, trainings and working in a team. VISA REQUIREMENTS (if any)
- Right to work in Italy. Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.