Concierge Intern
Pubblicato il 25-08-2026 - Mandarin Oriental Hotel Group in Milano
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms. **About the job** Based at the Mandarin Oriental, Milan within the Concierge Department in Milan, the Concierge intern is responsible for assisting and supporting guests. The Concierge intern reports to the Head Concierge. **As **Concierge intern,
you will responsible for the following duties**: - Providing exceptional service to our guests
- Offer a warm, sincere and personalized welcome to all guests
- Maintain a constantly updated database with extensive information about city highlights
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel
- Arrange tickets for theatre, sporting events and local attractions
- Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
- Other activities as deemed appropriate by the Chief Concierge **As **Concierge intern, we expect from you**: - Must speak fluent Italian and English, additional languages are a plus
- Positive attitude at all times
- Flexible with shifts and tasks, must display an exceptional attention to details
- Must be organized, precise and maintain a high level of confidentiality **Our commitment to you**
- Monthly pocket money and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for business clothes
- Complimentary Employee Meals We’re Fans. Are you?