Technical Service Support Manager
Pubblicato il 25-08-2026 - Hemro Group in Buccinasco
**Your mission**: - Act as a primary contact for all external stakeholders, specifically distribution partners for all service and technical requests
- Address and funnel customer warranty claims in CRM tool
- Work closely together with Technical Product Managers and the Sales Coordination Team and leverage synergies to collaborate
- Travel to partners for on-the-ground technical trainings and launch support like roadshows, exhibitions or Hemro offices
- Build strong relationships with internal stakeholders, including engineering, manufacturing, marketing, sales and ensure cross-functional collaboration
- Drive operational excellence by leveraging and enhancing information flows
- Provide relevant customer and market feedback for continuous product enhancements
- Be part of the efforts to put together technical training materials - like servicing, how-to, product descriptions and more
- Travel time approx. 40% **Your profile**: - Engineering background with min. 3 years proven experience as Technical Services Manager or similar role, preferably the coffee industry (e.g., roaster, café manager, wholesale or operations manager for roasted or green coffee)
- Hands-on, problem-solving mentality
- Structured and organized attitude
- Exceptional communication and presentation abilities, with a focus on a clear, customer-centric approach
- Motivated to work in an international team
- Proficient in English **About us**:
**Creating Quality Coffee Moments** Hemro Group is a global group of innovators creating the world’s most advanced coffee grinding technology across our four world-renowned brands: Mahlkönig, Ditting, Anfim and HeyCafé. As the leading coffee grinder, burr manufacturer, and technology solutions company, we are committed to excellence—from the factory floor to our sustainability efforts and beyond—so everyone can enjoy a quality coffee moment. Unified under the Hemro Group, our brands offer a full suite of trusted coffee grinder solutions for coffee shops, roasters, retailers, and home baristas. Hemro Group grinders are designed in our innovation & technology facilities in our Zürich headquarters and produced in our three production facilities in Germany, Italy, and China. Our distribution partners sell our products in 100+ countries. Our global accessibility makes Hemro a reliable partner around the world. Boasting more than 320 team members, our diverse group of innovators, engineers, coffee professionals, and creatives is a collaborative worldwide effort to develop a brighter tomorrow for coffee. Championed by our company’s innovative spirit, teams are encouraged to push the boundaries of coffee grinder technology. As a result, innovations such as Mahlkönig’s “Grind-by-Weight” technology are possible and move the industry forward toward a sustainable, lasting future for coffee.