25 ago - Firenze
Vino.com
**CUSTOMER CARE SPECIALIST (Native Dutch Speaker with English language required - Maternity Cover)** **Key responsibilities**: - Provide quotes, assistance during orders, and cope with customer complaints.
- Resolve customer problems, including shipping issues, and provide suggestions or recommendations about products.
- Manage any warehouse and logistics-related issues.
- Work proactively to ensure the supply chain doesn’t cause delays in delivery to the customer. **What you’ll need to succeed**: - Native Dutch speaker with a high level of fluency in English. A good command of the Italian language is a plus.
- High School Diploma or equivalent. Having 1-2 years of experience in a Customer Service environment is a plus but not a strict requirement.
- Experience in empathically engaging customers and anticipating their needs, both domestically and internationally.
- Good problem-solving and analytical skills.
- Strong attention to detail and proactive attitude.
- Self-motivated, self-confident, reliable,
and capable of planning and following up on outstanding issues. **About you**: - You’re empathetic and have strong interpersonal skills.
- You’re able to adapt to changing priorities and deadlines in a dynamic, fast-paced environment.
- You have a positive mindset and attitude.
- You’re a team player. The job requires the ability to commute to our headquarters located in Florence city center (10 min. walking distance from Santa Maria Novella train station) and will be carried out exclusively in our offices.
**What we offer**:
**Contract type**: Fixed-term contract (Maternity Cover, Full-time)
**Availability**: Monday to Friday Ability to commute/relocate: - 50124 Firenze, FI: Reliably commute or planning to relocate before starting work (required) **Language**: - Dutch (required)
- English (required)
- Italian (preferred)
- German (preferred)
- French (preferred)
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