IT Workplace Operation Specialist
Pubblicato il 25-08-2026 - MSC Technology Italia in Torino
MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.
Do you recognize yourself? Then come work with us and be part of MSC’s family!
**IT Workplace Operation Specialist**:
Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader,
the Global Workplace Operation Specialist missions within the team are:
Resolve incidents escalated by local IT and Global Service Desk
Track resolution of incidents and requests
Share personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation
Interface and cooperate with Global Workplace SME team when needed, for technical incident resolution
Key Responsibilities
Contribution
Support Microsoft Windows 11
Diagnose and resolve technical hardware and software issues
Help and advice users on appropriate action
Support and train Local IT teams and Global Service Desk
Identify and escalate situations requiring urgent attention
Track and route incidents and requests
Document resolutions process and procedure (How to )
Following tickets with third-party vendors (Microsoft, Dell,...)
Work in cooperation with the SME team (Subject Matter Expert)
Embrace the strategy defined by the management and makes it his own
Performance Skills
Proven ability and commitment to high standards of customer service
Understands priorities are driven by the business
**Language Skills**: Good knowledge of spoken and written English
Problem-solving, troubleshooting and analytical skills
Good organizational and communication skills
Technicality and passion for technology
Curious and willing to learn
Proven ability to work in a team environment
Proactiveness
Performing and autonomous
Ability to deal with ambiguity
Ability to develop and inspire others, positive attitude
Qualifications and Experience
**General**: 5 years in Workplace supporting environment
**Technical**:
PCs and peripherals
Windows 11
Mobile Phones (iOS, Android,...)
Office 365
End user support
Troubleshooting, optimization
Intune knowledge (nice to have)
Has experience with asset management, following ITIL standards
Printing (nice to have)