Hôte -Hôtesse d'accueil (remote)

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SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees. Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life at Sonder We aspire to build a workplace where employees can thrive. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.

Our Senior Front Desk Hospitality

Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Senior Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk.

If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you! Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk. Guide guests through the technology-rich Sonder experience,



ensuring they make the most of their stay by engaging with the Sonder app and self-service features.

Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay. Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible. Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.

Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents. Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members. Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.

Support multiple Sonder properties throughout the local market, as required. Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience. set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP. Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service,



and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.

Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels. Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications. Flexible schedule and open to working evenings, weekends, and holidays.

Proficiency in languages other than English is an asset. This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available). Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).

Benefits We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. ~ Medical, dental and vision insurance (where applicable) ~ Flexible vacation ~ Wellness and volunteering days ~ Workplace flexibility (for remote‑specified positions only) ~#Learn More About Sonder Corporate Responsibility & Sustainability ~ Data Privacy Policy ~ Instagram: @sonderstays Exempt employees are part of our generous equity program. Health & Well-Being Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location) Travel Annual credits toward Sonder bookings as well as stay discounts for friends and family. We are an equal-opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.

Extend Hospitality To

All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. Join our talent community to keep up to date with our latest vacancies!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7j0qcr