Head Concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7j0qqs

**HEAD CONCIERGE** **Main Purpose**:
As Head Concierge you will provide excellent service at all times, exceeding our Guests’ expectations and making their stay as one of a kind.
Reports to: Hotel Manager. Main duties & responsibilities: - Plan and offer all services within the property and the area, handle all Guests’ requests going beyond expectations;
- Assist Guests introducing interesting activities, local and cultural events as well as shopping experiences;
- Work closely with Front Desk staff ensuring that Front Office staff are well informed of Guests’ preferences, and provide assistance when needed;
- Supervise daily Concierge operations;
- Have knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;
- Maximise revenues through up-selling;
- Monitor Guest satisfaction and implement actions to improve results;
- Act in accordance with Company policies and procedures. We offer: - Permanent contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations. Competencies required: - Managing Team Performance:



Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements: - Previous experience in Front Office Department;
- Fluent in English and Italian written and spoken. A third language would be a plus;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills and have an extremely high standard of order;
- Able to maintain the strictest confidentiality at all times.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7j0qqs