Front Office Agent
Pubblicato il 25-08-2026 - Sicilia's Golf Resort in Catania
**Il Picciolo Etna golf resort & SPA** is an exclusive 5* golf resort in **Castiglione di sicilia**, where luxury and charm alternate with balance and elegance, respecting contemporary harmony and amazing surroundings. The Front Desk Receptionsit will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method and arranging for luggage to be delivered to guest rooms. Other tasks would include checking guests out of the hotel at the end of their stay, preparing and explaining guest bills and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.
- Must be fluent in English and other languages are preferred.
- 1-year experience in a fast environment in the same or similar position in a hotel/resort.
- Passionate for Hospitality and with a strong attitude to interpersonal relationships **Responsibilities**: - Greet and welcome guests upon arrival and departure
- Check guests in and out efficiently, ensuring a smooth and seamless process
- Handle guest inquiries, requests,
and complaints in a professional and timely manner
- Provide information on resort amenities, local attractions, and golf courses
- Process payments and maintain accurate records **Requirements**: - Previous experience in a luxury hospitality setting
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in a second language is a plus **Benefits**
- Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
- Training and development opportunities.
- Meals provided
- Accommodation maybe provided upon request
- Time off: Enjoy 2 days off per week All CVs must be submitted with explicit authorization for the processing of personal data in accordance with EU Regulation n. 2016/679 - GDPR. The data will be used exclusively for the current selection process. This job offer is extended to both genders in compliance with laws 903/77 and 125/91 Contratto di lavoro: Tempo completo