Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
Pubblicato il 25-08-2026 - Ignite in Basilicata
Job Title: Italian Client Support Consultant
Workplace Model: In-office (Lisbon, Portugal)
Timeline: Immediate availability requested
Work Schedule: Continuous 24/7 rotating shifts (40 hours per week, 8 hours per shift)
Role Summary
Eager to launch your professional journey in Portugal? We are seeking service-minded Italian speakers for our global team in Lisbon. Serving as the primary point of contact for Italian-speaking customers, you will troubleshoot issues across phone, email, and web chat. This opportunity suits proactive individuals who flourish in a fast-paced, collaborative work setting.
Main Responsibilities
- Customer Communication: Address inbound customer inquiries in Italian through phone calls, emails, and live chats using a polite, professional tone.
- Troubleshooting: Diagnose customer issues, uncover underlying root causes, and deliver quick, accurate, personalized solutions.
- Record Keeping: Precisely log interaction histories, support tickets, and resolution steps in internal CRM software.
- Metric Goals: Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
- Skills Enhancement: Attend scheduled training sessions to stay informed on product updates, company policies, and operational processes.
Candidate Criteria
- Language Requirements: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software operations.
- Shift Readiness: Willingness to work flexible, rotating 24/7 schedules.
- Physical Presence: On-site attendance mandatory at our Lisbon facilities.
- Work Rights: EU/EEA citizenship, EU passport, or valid Portuguese work authorization.
- Key Skills: Strong communication, attentive listening skills, composure under stress, and a constructive approach to challenges.
Compensation Structures
Option A: Local Contract (For Local Applicants)
- Gross Monthly Pay: €1,262.33 (divided over 12 months)
- Housing Setup: Self-managed accommodation
- Best Suited For: Applicants already living in Lisbon or preferring to handle their own housing arrangements
Option B: Relocation Contract (For Candidates Relocating to Lisbon)
- Gross Monthly Pay: €1,059.00 (divided over 12 months)
- Housing Provided: Private bedroom in a shared corporate residence, with all standard utility costs (water, gas, power, internet) fully included
- Travel Support: Inbound flight costs refunded upon finishing the trial period, along with airport pickup service upon arrival
Incentives & Advantages
- Career Growth: Transparent promotion paths into quality assurance, training, or management positions.
- Paid Onboarding: In-depth initial training program fully funded from day one.
- Company Culture: Welcoming environment featuring sponsored social outings, sports clubs, and group events.
- Health & Well-being: Free private medical insurance after 6 months, alongside access to mental health counseling services.
- Regional Perks: Enjoy Lisbon's sunny weather, seaside proximity, deep history, and energetic cultural atmosphere.
How to Apply
Submit a current resume in English or Italian. Qualified candidates will be contacted swiftly by our talent acquisition team for an initial phone interview.