Customer Operations Manager II | EMEA
Pubblicato il 25-08-2026 - Deel in Roma
Customer OperationsLocation: Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Scopra di più sui compiti quotidiani, le responsabilità generali e l'esperienza richiesta per questa occasione scorrendo subito verso il basso.
Forbes
Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. SummaryYou'll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.
You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client's business with Deel.You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business.
You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home,
diving into data for insights, and confident in cross-functional project management with multiple stakeholders.
Responsibilities Accounts: This role will manage a diverse portfolio of accounts in their market segment.
Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.Conduct regular business reviews.Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholdersResponsible for providing a high-quality experience to our customers on a day-to-day basis. Coordinate with internal stakeholders to ensure timely response and completion of customer requests.Drive adoption of platform features that will lead to a better customer experience and better retention.QualificationsYou have a minimum of 4+ years of relevant work experience, including client-facing experienceHave previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equityA relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with themQuantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendationsA reliable, motivated self-starter with a passionate growth mentality.
You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibilityHave a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awardsHave a strong analytical foundation with the ability to manipulate and synthesize dataAre curious by nature and interested in making an impactTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits,
rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.Final pay is based on objective, job-related criteria including experience, skills, and location.We don't ask about salary history.
Offers are based on the role and what you bring to it.Some things you'll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including optional WeWork accessAt Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ and other acquired company emails like @ and @ . You can view the most up-to-date job listings at Deel by visitingour careers page.Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs.
If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ( ) and a team member will be in touch to ensure your equal participation. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws.
We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. xrdztoy For more information on how we process your personal data, please see our Recruitment Privacy Policy.For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT